Description of Services
The Department of Technology and Innovation serves as the strategic partner for the Town of Medway’s municipal and educational departments. Our mission is to move beyond reactive technical support to provide proactive, service-driven solutions that empower our staff and the community.
Our department is guided by these core principles:
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Strategic Partnership: We act as a collaborative partner for both town and school operations, ensuring that technology investments align with the long-term goals of the Medway community.
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Process-Driven Solutions: We focus on understanding the daily tasks and workflows of the departments we serve. Our goal is to create efficiency—not just through the application of technology, but by improving or removing extraneous processes to streamline town operations.
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Integrated Infrastructure: We manage the town’s comprehensive digital environment, including high-speed networking, data storage, and robust cybersecurity. By integrating technologies across all departments, we provide greater access to resources while lowering the total cost of ownership.
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Future-Ready Stewardship: From mobile device management and communication systems to database integrity and classroom technology, we ensure Medway’s digital assets are secure, resilient, and prepared for the evolving needs of the public.