By calling the office at (508) 533-3208 or visiting in person, our staff will gladly assist you in explaining the bill or rectifying any errors.  There is an abatement policy set by the Board of Water and Sewer Commissioners that allows a resident an Abatement/Adjustment Request Form for any mistakes on billing or a major water leak. Abatement applications are reviewed by the Board of Water and Sewer Commissioners at their next meeting, and requests for adjustments are reviewed by the DPW Director.

Customers who file abatement applications or requests for adjustments are required to have paid all uncontested prior bills (including penalties and interest, if applicable), and also make a payment on the current contested bill at least equal to prior billed amount. The request for an abatement or adjustment must be received in the Public Works Office within 30 days of the date of the bill in dispute.  Please note that applications for invoices past the due date still continue to accrue interest and penalties.  Only the abated or adjusted portion of the bill will have the interest removed from the balance.  In these cases it is generally in the customer’s best interest to pay the bill in full as soon as possible even if prior to the abatement ruling, and wait for a credit to be granted if abatement/adjustment is approved.