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Faqs

Does my water and sewer bill go towards my taxes?

No, the water and sewer bills are based on consumption and are deposited into separate enterprise...

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I have a water leak before my meter, is the Town responsible?

The homeowner is responsible for the water pipe, including the inside shut-off valve out to the...

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What should I do if I am experiencing discolored (brown) water?

Please contact the office at (508) 533-3208 to report any discolored water issues so that we can...

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What should I do if I suddenly lose pressure or have no water at all?

Please contact the office at (508) 533-3208 to report any loss of water pressure so that we can let...

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What is an Easement?

An easement is essentially a right of way access agreement between a public or private entity and a...

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Why are my water and sewer charges so high?

There may be several reasons for this:  a new rate change, outside water use such as for lawn...

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Is there currently a water ban in effect?

The Town's Water Withdrawal Permit from the Department of Environmental Protection also mandates...

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I have a question about my water and sewer bill, how can I get help?

By calling the office at (508) 533-3208 or visiting in person, our staff will gladly assist you in...

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I want to connect to Town Sewer or Town Water, what do I have to do?

First you need to find a contractor who is a licensed drain layer in the Town of Medway.  We...

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I just purchased a property in Medway, is there anything that I need to do with the Water and Sewer Department to activate my utility account?

Yes, a new owner form is required to start the new owner on the account.  We request...

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I want to seed my lawn; what is the guideline for watering?

NEWLY SEEDED LAWNS MAY BE WATERED DAILY FOR THE FIRST TWO (2) WEEKS, AFTER WHICH THEY WILL BE...

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I am selling my property, is there anything that I need to do with the Water and Sewer Department before the closing?

Yes, please call the office at (508) 533-3208 to schedule a final water and sewer reading....

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Does the Board of Water and Sewer Advisory Board hold regular meetings open to the public?

Yes, the Advisory Board meets monthly and is always open to the general public.  Resident...

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How do I dispose of paint?

Water-based paints such as latex paint are non-hazardous and can be disposed of in regular trash...

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Is there a limit to how many yellow bags I can put out?

No, you may put out as many yellow bags as you like.  They must be tied and can either be in a...

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How often is trash billed?

Trash is billed quarterly (4 times per year every 3 months) in August, November, February, and May...

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